At Encore IT Solutions, our Managed Services empower businesses to enhance efficiency, cut operational costs and foster innovation. We provide a structured, proactive approach to managing IT services, ensuring seamless operations and optimised performance.
Agile & SAFe Delivery Management – Facilitate Agile transformation and implement SAFe methodologies to improve workflow and streamline project execution.
Cloud & Data Solutions – Expertise in Databricks for advanced data engineering and Striim for real-time data integration, analytics and decision-making.
Application Maintenance & Support – Round-the-clock monitoring and rapid issue resolution for business-critical applications.
DevOps & CI/CD Automation – Utilising Azure DevOps to enhance software deployment, automate workflows and improve release management.
IT Service Management (ITSM) – Comprehensive incident handling, problem-solving and change management aligned with ITIL standards.
ERP & Financial Systems Support – Industry-specific expertise in financial services and oil & gas domains, ensuring compliance, stability and operational efficiency.
Agile Transformation Success – Boosted delivery speed by 40% with SAFe implementation for a large enterprise.
Real-Time Data Integration – Implemented Striim, enhancing data ingestion and enabling instant business insights.
Optimised Data Processing – Leveraged Databricks to reduce data processing time by 30%, enabling faster analytics.
Enhanced System Availability – Maintained 99.9% uptime for critical applications through proactive monitoring.
Streamlined IT Operations – Cut incident resolution time in half, ensuring seamless IT functionality.
Managed Services involve outsourcing IT operations to a specialised Managed Services Provider (MSP) that oversees specific business functions, ensuring performance and efficiency. Businesses can delegate various IT services, including cybersecurity, cloud computing, data migration and software maintenance, to an MSP.
Unlike in-house teams, managed service providers operate independently, offering businesses a structured service-level agreement (SLA) that defines scope, timelines and performance metrics. This model significantly reduces overhead costs, allowing businesses to focus on core objectives while receiving ongoing IT support from industry experts.
Access to Skilled Experts – Eliminate the need for recruiting and training an internal team by leveraging the expertise of seasoned IT professionals.
Cost-Effective IT Management – Save on hiring costs, infrastructure expenses and training while gaining access to top-tier IT resources.
Cutting-Edge Technology – Benefit from the latest IT tools and frameworks without investing in expensive software licenses or upskilling teams.
Uninterrupted Business Focus – Allow internal teams to concentrate on strategic initiatives while the MSP handles IT operations.
Seamless Project Management – Gain access to project management and DevOps best practices without the need for additional staffing.
Risk Mitigation & Business Continuity – Reduce disruptions caused by staff turnover, ensuring consistent service delivery without project delays.
By partnering with Encore IT Solutions, businesses can future-proof their IT infrastructure, optimise performance and drive long-term success through expert-managed IT solutions.
Encore offers on-demand IT services, specializes in Recruitment Process Outsourcing (RPO), handles large-scale volume recruitment, and provides expert talent consultancy along with Project Management
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